Recall and immediate ride stop of the Packster 70 model
Mühltal, 08.10.2021: Riese & Müller is recalling the Packster 70 cargo bike model to its production site in Mühltal with immediate effect. All models that have been delivered since the start of delivery and up to and including October 06, 2021 are affected. At the same time, production and delivery of the product will be stopped with immediate effect. To protect our customers, the Packster 70 may no longer be used effective immediately.
The background to the recall is a technical problem with the function of the cable steering, which can severely affect the handling of the Packster 70 and therefore affects all delivered models. In order to ensure the absolute safety of all riders, the model will therefore be completely removed from the product portfolio for the time being. The Packster 60 and Packster 80 models are not affected by the recall.
"We are aware that for many of our customers the Packster 70 determines their everyday mobility and is a substitute for a car, which will now be discontinued overnight. We regret this measure all the more. We ask however for understanding that we must act as responsible enterprise in such a way ", says Markus Riese, founder and managing director of Riese & Mueller.
The immediate worldwide recall of all Packster 70 models is a clear decision for Riese & Müller to ensure maximum transparency and safety for the customers. All customers who have purchased a corresponding vehicle will be informed directly by Riese & Müller about the recall and will shortly receive a comprehensive information package regarding reversal and further procedure with their Packster 70.
Owners who are already registered on the Riese & Müller My Bike service platform will be proactively informed. Non-registered customers are asked to register here or send an email to [email protected] with frame number, address and phone number.
Riese & Müller expressly apologizes to all dealers and customers for any inconvenience caused.