What if your bike is stolen?
We will look after its recovery, repair or provide an equivalent replacement bike if your bike is stolen.
What if your bike has a defect?
Whether the damage is caused by a fall, a collision or environmental influences: we will repair your bike – including the battery and wearing parts.
What if you are stranded?
We will pay for your return transport and, if necessary, an overnight stay should you have had an accident or breakdown.
What if your bike is stolen?
We will look after its recovery, repair or provide an equivalent replacement bike if your bike is stolen.
What if you are stranded?
We will pay for your return transport and, if necessary, an overnight stay should you have had an accident or breakdown.
What if your bike has a defect?
Whether the damage is caused by a fall, a collision or environmental influences: we will repair your bike – including the battery and wearing parts.
ConnectCare: perfectly protected thanks to connectivity and GPS
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Crashed? Broken down? Bike stolen? It’s all covered.
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Absolutely no excess: we guarantee that you won’t pay anything extra.
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Whether on the road or at home: insurance cover throughout Europe.
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Recovery: you either get your bike back or an equivalent new bike.
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Connectivity thanks to the RX Chip: reliable real-time geolocation and riding data.
You will find all information on ConnectCare in our ordering portal.
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Chip invisibly and permanently installed in the bike
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Sends data such as location and riding statistics wirelessly
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Powered by the bike battery, low consumption
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Continues to transmit for a while once the bike battery has been removed
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Strong building penetration
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Automatic service updates are delivered remotely
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Standard equipment on many current models
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Precise tracking ensures that we can locate your bike reliably.
Bike returned rather than money back
We’ll bring your bike back to you.
If your bike is stolen despite all the protective measures: we’ll do everything we can to get it back.
- You report the theft to us and the police.
- Professional bike hunters then start to track it down.
- If successful, your bike will be secured and delivered to the dealer.
- If your bike is damaged, it will be repaired free of charge.
- You will get your premium bike back – almost like new.
- You will receive an equivalent new bike if your bike cannot be found after 14 days.
Digital alarm
One-click security
Reliably activated in a flash: the digital bike alarm in our RX Connect app reports unusual activities directly to your smartphone in real time. You will receive a push notification if your bike is moved or removed suspiciously. This lets you know immediately so you can respond quickly.
ConnectRide: smart basic cover
GPS tracking
View the location of your bike in real time.
Digital alarm
Receive notification if your bike is moved suspiciously.
Speedometer & riding data
Always know how fast, how often and how far you have ridden.
No recovery
Simply book our extended ConnectCare Free service for this.
GPS tracking
View the location of your bike in real time.
Speedometer & riding data
Always know how fast, how often and how far you have ridden.
Digital alarm
Receive notification if your bike is moved suspiciously.
No recovery
Simply book our extended ConnectCare Free service for this.
Digital cockpit for your bike
The RX Connect app
Modern, clear, intuitive: the free RX Connect app is the mobile cockpit for your Riese & Müller bike. You can keep an eye on all the data on your My Bike service platform and find dealers or workshops near you. If you have ordered an RX Service, the RX Connect app connects you digitally to your bike: you can clearly see the location of your bike in real time, view your rides and get comprehensive riding data.
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Some features require push notifications and location services to be enabled.
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Available languages: German, English, French, Dutch, Italian, Spanish
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Required operating systems: IOS 13 or Android 11.0 or later
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