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Please accept our guidelines on the use of cookies and Google Maps in order to use this function: When visiting this website, cookies are put on your computer, enabling us to provide you with information as quickly and easily as possible. We also work with third-party cookies, in particular those of Google (Services: Google Maps, Google Analytics). For more information on this, we recommend you to read our data protection declaration. In addition, we work with Google Maps in order to show you which dealers are located near you and in order to provide you with better search functions. For this, your location and IP address will be transmitted to Google Maps. Please accept the use of cookies and the use of Google Maps API so that you can take full advantage of all services and functions of our website.

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Individually define your cookie settings on our website here. Further information on the individual cookies is available below and in our Privacy Statement.

  • Required information.

    When you visit our page, we automatically save your language settings to display the page in your preferred language. This setting is also applied if you actively switch between countries and languages. In addition, linked data, for instance required for the My Bike area, is stored across pages for user recognition purposes. The same applies to your consent to accept or refuse cookies. They are not set if you refuse them. Unfortunately you cannot use our website without these cookies.

  • For your security.

    We use what is referred to as a CSRF token to protect against CSRF (Cross-site request forgery) to ensure that forms, such as the contact form or login, are sent securely.

  • For an optimum user experience.

    We save your location data in the form of your IP address and/or postcode to help you search for a dealer as quickly as possible. We are thus able to immediately show you results in your town/city and surroundings. You need to consent to the use of Google Maps for this purpose. Cookies are also required to eliminate any security restrictions related to your IP address. They do not contain information to identify you as the user. We also save the bike you last viewed.

  • For our statistics and further development.

    Third-party cookies are set on our website, especially by Google. We use Google Analytics to gather statistical data. To this end, a unique ID is registered to record user behaviour on our website (number of visits, time spent, etc.) and information for advertising purposes. This information includes, among other things, your last Google searches or previous interactions with advertisements. This enables us to display relevant advertisements on other websites matched to your interests. In addition, we use Google Maps to display dealers local to you and offer better search functions. Your location and IP address are transferred to Google Maps for this purpose. We use YouTube for tracking and analysis purposes to embed videos. We also require your consent to deactivate Google Tracking for the respective tracking ID. Cookies also help to optimise the performance of the website and guarantee security by storing digitally signed and encrypted recordings of your Google account ID and the time of your last login. This enables Google to authenticate users, prevent fraudulent use of login information, and protect user data from unauthorised parties. Furthermore, it also prevents the browser from sending this cookie together with cross-site requests.

  • Google Maps

    We use Google Maps so that we can help you in the dealer search in the fastest possible way and to display geographical information. Your location data is stored via the cookies. This enables us to show you results directly in your city and surroundings. This requires your consent to use Google Maps.

Register now and claim a five-year warranty.

In accordance with the law, your bike dealers also vouch for the fact that your bike is not affected by defects that could ruin or reduce its value or fitness for purpose. Your entitlement to this protection ends two years after pick-up when you purchase a bike. Regardless of the legally prescribed liability for defects, Riese & Müller grants a five-year guarantee for breakage of the frame or rear swing arm.

Furthermore we grant you a voluntary warranty on the battery of two years: we guarantee that the battery will still have a capacity of 60% after two years or 500 full charge cycles (whichever happens first). All warranty promises relate to private customers in the initial purchase.

This warranty, which goes beyond the requirements of statutory legislation for defect liability, will only apply if the following requirements are met:

  • You are the first owner of the bike.
  • You have registered your bike online within four weeks.
  • The bike logbook in the appendix of the operating instructions has been completely filled out and all of the inspections listed there have been carried out and entered by the dealer.

 

In the event of a claim, the fully completed bike logbook, together with the frame or cleaned entire bike, must be sent in. So please keep this documentation in a safe place. We will replace the faulty frame or rear swing arm. Labour costs for conversion and shipping costs will be charged. This warranty only applies to the first person to purchase the bike.

Any claims outside this warranty, e.g. for compensation or inability to use the bike, will not be entertained.

The original duration of the warranty is not extended by any warranty service. Damage caused by wear, neglect (failure to maintain and care for the bike), crashes, excessive strain caused by excess loads, incorrect assembly and handling or any changes to the bike (attachment or conversion of additional components) is not covered by this warranty. No warranty claims can be made if the bike is used in competitions, jumps or if exposed to extreme strain of any other type.
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