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Individually define your cookie settings on our website here. Further information on the individual cookies is available below and in our Privacy Statement.

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    On our website, we use required and security-relevant cookies. These are cookies that are used to make use of the website and navigate it faster or more safely and that guarantee special functions that are absolutely required for a normal visit to the website and for navigating it. For example, such cookies allow forms to be sent securely through our website to prevent fake requests from entering our systems, they store the type of display or version of the website accessed by you, or they ensure a user's association with their booked services, order history, or digital shopping cart. Data processing in such cases is based on point (b) of Article 6(1) GDPR. The use of these cookies is technically required to make the website available to you in a functional and legally compliant manner, and to make it possible to purchase or use the other offers on our website. Storage period: Most of the required and security cookies are automatically deleted after the session expires, i.e., when the browser is closed. However, some of these cookies are stored for up to 2 years.

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    With your consent, we use various cookies to optimize the user experience on our website. Specifically, we use cookies to store information on products you have previously accessed or compared with other products. In this way, we can show you the last product you viewed when you access the site next time. Storage period: Most of the required cookies set for an optimal user experience are automatically deleted after the session expires, i.e., when the browser is closed. However, some of these cookies are stored for up to 2 years. The legal basis for setting cookies for an optimal user experience is your consent in accordance with point (a) of Article 6 (1) GDPR.

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Register and claim a five-year warranty.

In accordance with the law, your bike dealers also vouch for the fact that your bike is not affected by defects that could ruin or reduce its value or fitness for purpose. Your entitlement to this protection ends two years after pick-up when you purchase a bike. Regardless of the legally prescribed liability for defects, Riese & Müller grants a five-year guarantee for breakage of the frame or rear swing arm.

Furthermore we grant you a voluntary warranty on the battery of two years: we guarantee that the battery will still have a capacity of 60% after two years or 500 full charge cycles whichever happens first. All warranty promises relate to private customers in the initial purchase.

How to register your bike for the premium guarantee.

First: Register for the My Bike Service platform by Riese & Müller and activate your My Bike Account. In the My Bike Service platform you can always access all the information about your bike and administrate your personal data and services at any time.
Second: Now you can easily add your Riese & Müller bike to your My Bike account, thereby registering it for the premium guarantee right after the purchase.

Irrespective of the statutory material defect liability, we offer you a ten-year warranty for breakage of the frame and rear swing arm (on E-Bikes: five years). This warranty, which goes beyond the requirements of statutory legislation for defect liability, will only apply if the following requirements are met:

  • You are the first owner of the bike.
  • You have registered your bike online within four weeks.
  • The bike logbook in the appendix of the operating instructions has been completely filled out and all of the inspections listed there have been carried out and entered by the dealer.

 

In the event of a claim, the fully completed bike logbook, together with the frame or cleaned entire bike, must be sent in. So please keep this documentation in a safe place. We will replace the faulty frame or rear swing arm. Labour costs for conversion and shipping costs will be charged. This warranty only applies to the first person to purchase the bike. Any claims outside this warranty, e.g. for compensation or inability to use the bike, will not be entertained.

The original duration of the warranty is not extended by any warranty service. Damage caused by wear, neglect (failure to maintain and care for the bike), crashes, excessive strain caused by excess loads, incorrect assembly and handling or any changes to the bike (attachment or conversion of additional components) is not covered by this warranty. No warranty claims can be made if the bike is used in competitions, jumps or if exposed to extreme strain of any other type.