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Required cookies.

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For an optimum user experience.

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Excellent protection for your premium bike

Cover guaranteed: enjoy worry-free riding with our Premium Guarantee or check out our statutory warranty.

Premium Guarantee

Free additional protection for your frame and battery

Our Premium Guarantee protects your bike beyond our statutory warranty:

A 5-year guarantee covering breakage of the frame and rear swing arm
A 2-year guarantee covering the battery: The battery should still have a minimum capacity of 60% after 2 years or 500 charging cycles.

Just 3 steps to a Premium Guarantee:

Register and then activate your My Bike service platform.
This is where you can manage all your bike details, personal information and services.
Add your bike within 4 weeks of purchase – and it’s covered.

Get a free Premium Guarantee now

Terms of validity
Prerequisites
- You are the private first owner of the bike.
- You have registered your bike within 4 weeks of taking delivery.
- You have had all the required inspections carried out by your dealer and have completed the inspection certificate in full.
We will replace faulty parts. We will charge labour and delivery costs for bikes outside of the 2-year standard guarantee period.

Exclusions
- Claims for damages or loss of use
- Wear
- Neglect
- Falls
- Overloading
- Improper assembly
- Modifications
- Competitive use
- Jumping or other stresses.
Any guarantee service does not extend the original guarantee period.

Statutory warranty

Your entitlement to a statutory warranty is based on the regulations applicable in your country.

If you have purchased your bike from a dealer, they will be your contract partner and contact for warranty claims. The dealer you selected at the time of purchase will handle any warranty claims with bikes purchased from our online shop or factory sales outlet as well.

Please select your region