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Statutory warranty

Your entitlement to a statutory warranty is based on the regulations applicable in your country.

If the bike was purchased from a dealer, please contact this dealer directly as your contractual partner for warranty claims. For bikes from our online shop or factory outlet, warranty claims will be processed by the dealer you selected at the time of purchase.

 

Premium guarantee

In addition to their statutory liability, Riese & Müller also offers

  • a five-year guarantee covering breakage of the frame and rear swing arm.
  • a two-year guarantee covering the bike battery: it should have a minimum capacity of 60% after two years or 500 charging cycles.

The Premium guarantee only applies to first-time private customers.

To register for the Premium guarantee:

1. Register here to activate your Riese & Müller My Bike account. This is where you can manage all your bike details, personal information and digital services.

2. When you take delivery of your bike, add it to your account to automatically register it for the Premium guarantee.

Validity conditions

  • You are the first owner of the bike.
  • You have registered your bike within four weeks of taking delivery.
  • You have had all the required inspections carried out by your dealer and have completed the inspection certificate in full.

We will replace faulty parts. We will charge labour and delivery costs for bikes outside of the two-year standard guarantee period.

Exclusions:

Claims for damages or loss of use, wear, neglect, falls, overloading, improper assembly, modifications, competitive use, jumping or other stresses. Any guarantee service does not extend the original guarantee period.