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Note: When visiting this website, cookies are put on your computer, enabling us to provide you with information as quickly and easily as possible. We also work with third-party cookies, i.e. in particular those of Google (Services: Google Maps, Google Analytics). You will find detailed information on this in our data protection declaration.  In addition, we use Google Maps in order to be able to show you which dealers are located near you and provide you with better search functions. For this, your location and IP address will be transmitted to Google Maps. Please accept the use of cookies and the use of Google Maps API so that you can take full advantage of all services and functions of our website. Find out more
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Register now and claim a five-year warranty.

In accordance with the law, your bike dealers also vouch for the fact that your bike is not affected by defects that could ruin or reduce its value or fitness for purpose. Your entitlement to this protection ends two years after pick-up when you purchase a bike.

Furthermore we grant you a voluntary warranty on the battery of two years: we guarantee that the battery will still have a capacity of 60% after two years or 500 full charge cycles (whichever happens first). All warranty promises relate to private customers in the initial purchase.

Irrespective of the statutory material defect liability, we offer you a ten-year warranty for breakage of the frame and rear swing arm (on E-Bikes: five years). This warranty, which goes beyond the requirements of statutory legislation for defect liability, will only apply if the following requirements are met:

  • You are the first owner of the bike.
  • You have registered your bike online within four weeks.
  • The bike logbook in the appendix of the operating instructions has been completely filled out and all of the inspections listed there have been carried out and entered by the dealer.

 

In the event of a claim, the fully completed bike logbook, together with the frame or cleaned entire bike, must be sent in. So please keep this documentation in a safe place. We will replace the faulty frame or rear swing arm. Labour costs for conversion and shipping costs will be charged. This warranty only applies to the first person to purchase the bike.

Any claims outside this warranty, e.g. for compensation or inability to use the bike, will not be entertained.

The original duration of the warranty is not extended by any warranty service. Damage caused by wear, neglect (failure to maintain and care for the bike), crashes, excessive strain caused by excess loads, incorrect assembly and handling or any changes to the bike (attachment or conversion of additional components) is not covered by this warranty. No warranty claims can be made if the bike is used in competitions, jumps or if exposed to extreme strain of any other type.
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