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Any questions?

You might find the answer you’re looking for in our extensive FAQs. You can search specifically for your keyword.

Our Customer Care team would be happy to help should you be unable to find the answer to your question. To enable us to deal with your query promptly, simply use the Contact Form to send us your question in writing. You can also use this method to state the issue and request a callback. Our experts will be happy to get back to you.

You can also call our Customer Care team at +49 (0)6151/36686-636 with urgent queries from 9:00 a.m. to 12:00 noon on Mondays, Tuesdays, Thursdays and Fridays, and from 1:00 p.m. to 5:00 p.m. on Wednesdays.