• Can I buy a Riese & Müller bike directly from the factory?

    You cannot buy your dream bike directly from the factory, because Riese & Müller only works with qualified specialist retailers. With over 350 dealers in Germany, you are well served. After all, nobody wants to buy a bike without getting specialist advice first. In our dealerships, you will find professional people who can offer information about your bike, how to look after it and how to care for it.

  • Can I order a Riese & Müller bike in my own preferred colour?

    No, unfortunately this is not possible. 

  • Can I replace individual parts on my E-Bike with others?

    If you have any requests for modifications, please contact your dealer.

  • Can I ride in the rain on my E-Bike?

    Yes. You can use the system in the rain without any concerns. It is protected against rain and splashes, but not against riding through rivers when the motor is submerged in water.

  • Can I ride on my E-Bike during winter?

    Yes. At temperatures down to -10°C, the system works without any problems. Only the range may be a little less in cold weather. At very low temperatures, you should charge and store the battery indoors or in the cellar, place it on the E-Bike immediately before you set off and ride with adjusted assistance. On arrival at your destination, take the battery inside the building with you and charge it again there.

  • Can I transport my E-Bike on a bicycle carrier attached to my car?

    Yes. There are lots of different carrier systems available on the market. Before making a purchase, check with the dealer whether the carrier system is suitable for your E-Bike.

  • Do I have to drain the battery completely before I recharge it again?

    No. You do not need to drain the battery completely, because the lithium ion batteries we use do not have a memory effect. The battery can be recharged at any time, so you always have full capacity available to continue your journey. This also means no increased battery wear.

  • Do I have to wear a helmet on E-Bikes with up to 25 km/h of assistance?

    Even though wearing a helmet is not mandatory in most countries, for your own safety we strongly recommend that you always wear an approved helmet.

  • Do I need a driving licence for my HS model (E-Bike with up to 45 km/h of assistance)?

    Yes, you need a driving licence. In most countries this is included in the driving licence for a private car.

  • How can I have the data that Riese & Müller stores about me following a product registration or newsletter subscription deleted?

    Do you want to have the personal data that we have stored about you following a product registration or newsletter subscription deleted? Then please download the PDF file “Request for data deletion” and send it, fully completed and signed, via e-mail to team@r-m.de or fax it to +49 (0) 6151-366 86-40.

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